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General Questions

Practically anyone. This tool is useful to unlimited industries and tasks. Try it today and see how you can use it for your tasks.

Yes, currently this product is only available on the Windows Operating System. Requiring a minimum of Windows 7, 8, 10 or 11 to operate it.  

Absolutely not, not only has it been designed to be easily used by the least technical role, we have developed videos and user guides to assist you through the whole process. Need further help and we have a team ready to assist.

We know that when people use any new tool, there is a learning curve. We have a support team on standby to assist you through your setup period if you need that extra hand to get up and running.

Trust & Security

Absolutely, we use a trusted Secure Socket Layer and have encryption processes to keep your information safe. We also do not sell or distribute your information in any way. We treat it as we would want ours to be treated (complete privacy). For more information on our privacy policy, please click the link in the footer.

Yes, not only are we compliant in Privacy Laws across many countries, we are specifically GDPR compliant.

Yes they are safe for downloading. We have taken extra efforts in encrypting the files so not only does it keep your computer safe, it also keeps our software safe too! It's a win-win!

In transit data and software is encrypted across open networks using TLS 1.3 (minimum TLS 1.2). At rest data is encrypted using the AES-256 method.

Services

Yes, upon payment, you will receive a receipt for your purchase.

You will be given two opportunities to download the software.

  1. Upon payment, a software download option will appear.
  2. In your confirmation email, there will be the option to download the files through a link that then prompts you to download the software.

Upon payment, you will receive a confirmation email with your transaction details and license key.

At the moment, it is designed just for Windows, however, in the future we may develop this for Apple Mac and possibly other application types.

Visit our tutorials page which has videos that show you step-by-step how to use the tool. It covers:

  1. How to Capture a Snippet
  2. How to Highlight
  3. Titles
  4. Snippet Holders
  5. How to Insert Snippets
  6. How to Save and Open

For more information, or if you need help with other aspects of our software, please contact us or check out our documented step by step guides.

Payments

We accept payments through both PayPal and Stripe. These payment providers allow for bank account debits as well as credit card debits. For more information on their services, please visit their official websites. 

No, the fee for processing a purchase transaction is worn by us, however, depending on the currency you are paying with, sometimes your bank may charge an international fee or a currency exchange fee. Please refer to your bank for more information. 

Contact our team to discuss any alternate payment methods.

You will receive an on-page confirmation, in addition to an email confirmation with your order details.

Other Questions?

01. Can I get a refund?

We want you to be completely satisfied with our software as it aims to return tenfold the investment and time back into your life, however should you need a refund, simply contact our customer service team and we will discuss the refund options with you directly.

02. How do I buy?

Simply visit our pricing page. Select your chosen plan and then follow the prompts. Once purchased, you will have the ability to initiate the download and or start it later through your emailed link. If you have any further queries, please contact our customer service representatives.

03. When can I start using this tool?

You can essentially start using this tool within minutes of purchasing it. After payment, download the software, enter your license key and you're ready to go.

04. Do you offer discounts?

Dependent on volume we do offer custom pricing plans for multiple user licenses. For a quote based on your requirements please contact our customer service team who'll be glad to assist.

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